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Red Oud Perfumes Returns & Refund Policy

Our return policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we are unable to offer a refund or exchange. To qualify for a return, the product must be unused, in its original condition, and in the original packaging. This applies to all items in our collection, including perfumes, Dokhoon (incense), fragrant oils, body care products, and gift sets. Due to hygiene and safety regulations, products that have been opened or partially used cannot be returned unless they are found to be defective.

Certain items are non-returnable. These include opened or partially used perfumes and body care products, products that have been altered, damaged, or are no longer in their original condition due to misuse, and customized or special-order items.

To process a return, proof of purchase is required. Please include your receipt or order confirmation with the returned item. Do not send any items back to the manufacturer directly.

Once we receive and inspect your return, you will be notified via your registered contact details about the approval or rejection of your refund. If the return is approved, your refund will be processed and credited to your original method of payment within a specified number of days.

If you have not yet received your refund, please verify your bank account again. Then contact your credit card provider, as there may be a delay before the refund is officially posted. You may also wish to check with your bank, as processing times can vary. If you have completed all of these steps and still have not received your refund, please reach out through our website’s contact form.

Only regularly priced items are eligible for refunds. Sale items cannot be refunded.

We only exchange items if they are defective or damaged. If you wish to exchange a product for the same item due to a defect or damage, please contact us through our website.

Customers are responsible for the cost of returning their items. Shipping costs are non-refundable. If a refund is approved, the cost of return shipping will be deducted from the refunded amount. For returned items valued over 200 AED, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned packages.

If you have any questions or need further assistance, please contact us through our website.